11 questions from Henri-François Gautrin about the potential of Web 2.0

FIRST SERIES OF QUESTIONS:
What is being done in government

1. Is there currently, to your knowledge, in government organizations that you know, activities that have adopted the Web 2.0 philosophy? If that is so, can you describe them?

2. Referring to the nomenclature regarding the different facets of Web 2.0, which one is being used?

3. Are you able to assess the benefits obtained for both customer service and for the effective functioning of the organization?

SECOND SERIES OF QUESTIONS:
Government use of Web 2.0

4. In the case of the Government of Quebec or in the case of health or education networks, how do you think every facet of Web 2.0 can be used to improve relations with the government's citizens, businesses, even its own employees?

5. Should this use of Web 2.0 lead to changes in the way government works?

6. In each case, can you describe the benefits that could be expected from each of these uses?

THIRD SERIES OF QUESTIONS:
Pilot projects

7. Are you able to suggest some applications that could lead to pilot projects oriented towards citizens in the organizations you know well?

FOURTH SERIES OF QUESTIONS:
Security

8. Do you think the widespread use of Web2.0 applications question the privacy and protection of personal information issues, and how do we ensure that this does not violate the privacy of the citizen?

9. It is clear that Web 2.0 techniques, particularly in the interaction component with citizens, may lead to an invasion of sites by hostile advocate groups hostile. What identification measure du you suggest to ensure that each participant is a citizen and he does not abuse a multiple participation?

FIFTH QUESTION:
The use of Web 2.0 by employees of the State

10. What do you think the policy of access to social networks in the workplace by public servants should be?

SIXTH QUESTION:
The social divide

11. Despite the widespread use of Web 2.0, some people do not want to use the Internet, others cannot or do not know how to access them. They are entitled to the same quality of services. How then can we ensure they receive the same benefits?

If you have comments or answers to suggest, please contact Lyne Robichaud at robichaud.lyne@hotmail.com or on Twitter @Lyne_Robichaud